PR/160913 | LAST MILE MANAGER - with a leading international brand warehouse function in Johor Bahru

Company Overview 

Our client is a warehouse for a well-known international brand. They are seeking a Last Mile Manager to lead and optimize end-to-end delivery operations across e-commerce platforms, ensuring a seamless customer experience from order fulfillment to final delivery.

Key Responsibilities

•  Develop and scale fulfillment operations to support business growth and sales forecasts.

•  Drive operational excellence by establishing and monitoring KPIs for warehouse teams and logistics partners.

•  Manage third-party courier performance through regular reviews and continuous improvement initiatives.

•  Analyze the customer journey from order processing to delivery, identifying opportunities to improve speed, quality, and customer satisfaction.

•  Collaborate with internal stakeholders, including Technology, Customer Service, and Supply Chain teams, to enhance operational capabilities.

•  Lead cost optimization initiatives while maintaining a scalable and efficient delivery network.

•  Identify and implement innovative last-mile solutions to improve service levels and customer value.

Job Requirements 

• Good command of English, both written and spoken.

•  Experience in logistics, fulfillment, transportation, last-mile delivery, or customer service operations.

•  Strong analytical, problem-solving, and troubleshooting skills.

•  Detail-oriented with excellent organizational and planning abilities.

•  Proven ability to build strong relationships with internal and external stakeholders.

•  Self-motivated and comfortable working in a fast-paced, dynamic environment.

•  Experience managing logistics vendors, courier partners, or delivery operations is highly preferred.

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