PR/097472 | Motor Claims

Motor Claims Executive / Claims Officer

Key Responsibilities

• Manage and process motor insurance claims efficiently, accurately, and fairly within established service standards, authority limits, and operational guidelines.

• Ensure claim reserves are reviewed and updated promptly to reflect current claim exposures.

• Identify, investigate, and escalate suspicious or potentially fraudulent claims when necessary.

• Handle enquiries via phone, email, and in-person interactions, providing professional customer service at all times.

• Coordinate with internal teams, external service providers, business partners, and other stakeholders to facilitate claim resolution.

• Provide guidance and support to administrative team members in their daily duties.

• Review existing workflows and recommend process improvements to enhance operational efficiency and service quality.

• Monitor recovery opportunities and follow up on outstanding recovery matters to ensure timely resolution.

• Conduct regular claim file reviews to ensure accuracy, compliance, and completeness.

• Perform additional duties and projects as assigned by management.

Requirements

• Diploma, CGI qualification, or an equivalent insurance-related certification.

• Fresh graduates with a keen interest in insurance claims are encouraged to apply.

• Prior experience in motor claims handling will be an advantage but is not mandatory.

• Strong interpersonal and communication skills.

• Ability to multitask effectively, work collaboratively in a team environment, and adapt to new challenges.

• Detail-oriented, responsible, customer-focused, and professional in dealing with stakeholders.

• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.

What's on Offer

• Competitive remuneration package commensurate with experience and qualifications.

• Opportunities for career development and professional growth within the insurance industry.

• Supportive and collaborative working environment.

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