PR/160843 | E-COMMERCE OPERATIONS MANAGER- High-volume logistics / fulfillment center with a leading international brand

Company Overview 

Our client is seeking a highly driven and analytical E-Commerce Operations Manager to lead the design, optimization, and governance of end-to-end logistics processes across fulfillment centers, stores, and last-mile delivery operations.

This role is responsible for ensuring the efficient, reliable, and cost-effective flow of shipments from first mile to last mile through strong process control, data-driven decision-making, and continuous improvement initiatives. 

Key Responsibilities

• Lead continuous improvement initiatives across e-commerce fulfillment, logistics, and returns operations.

• Design and optimize end-to-end logistics processes to improve efficiency, service levels, accuracy, and cost performance.

• Develop and standardize SOPs, workflows, and operational control mechanisms across logistics networks.

• Monitor and analyze key operational KPIs, driving corrective actions and performance improvements.

• Identify operational bottlenecks and implement sustainable solutions to enhance productivity and customer experience.

• Manage capacity planning and resource optimization, including manpower, equipment, and volume balancing.

• Improve warehouse, store fulfillment, transportation, and last-mile delivery performance.

• Develop operational dashboards and reporting tools to support data-driven decision-making.

• Lead Lean, Kaizen, and continuous improvement projects to enhance operational excellence.

• Ensure compliance with safety, quality, and operational governance standards.

• Collaborate with cross-functional teams to achieve service, cost, and scalability objectives.

• Lead, coach, and develop a team of approximately 40 personnel, including direct management of up to 5 team members.

Job Requirements 

• Minimum 5-8 years of experience in logistics, supply chain, e-commerce fulfillment, warehouse operations, or related operational environments.

• At least 3 years in a leadership or managerial role leading large operational teams.

• Proven track record in process optimization, operational excellence, and performance management.

•  Strong knowledge of warehouse operations, transportation management, fulfillment processes, and last-mile delivery networks.

• Experience with capacity planning, resource optimization, and operational analytics.

• Proficiency in data analysis and reporting tools such as Excel, Power BI, Tableau, or equivalent platforms.

• Knowledge of Lean, Six Sigma, Kaizen, or continuous improvement methodologies is highly preferred.

• Strong people management and coaching skills.

• Excellent stakeholder management and communication abilities.

• Strategic thinking with strong execution capability.

• Results-oriented mindset with the ability to thrive in a fast-paced environment.

• Strong problem-solving and decision-making skills supported by data and operational insights.

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