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PR/087540 | Customer Support Administrator (m / f / d)
| Location | Germany, Düsseldorf |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
*Applicants must have a valid working permit in Germany or European Union*
Overview
A Japanese origin manufacturing company located in Central Düsseldorf is looking for a Customer Support Administrator (m/f/d) to join their team.
Job Responsibility
Administrate customer accounts in close communication with window persons by sharingand collecting customer updated information of their requirements and needs and other topics in general.
Process customer orders, call offs and requirements; and generate necessary documents for material delivery (stock simulations, sales order, delivery notes, proforma invoices, commercial invoices).
Communicate with warehouse team to prepare shipment on the requested dates.
Manage, adjust, and negotiate delivery dates with customers, as necessary.
Analyse customer forecasts for any changes to understand usage trends and update internal balance sheet with latest information.
Monitor and follow up on account receivables, expedite collections, and process customeradjustments.
Manage product or service problems by clarifying the customer's complaints; forwarding technical issues to engineers; consult with team leaders to find the best solution to solve the problem; following up to ensure resolution
Provide support to team members when necessary and handle additional tasks as needed.
Requirements
High proficiency in writing and speaking in English
Speaking ability in German, Japanese or other European language is a plus
Business experience with Office 365, especially in Excel
Business experience using SAP is a plus
Benefits
30-days paid holiday per year
Highly accessible location in the central Düsseldorf
International working environment
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General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Germany, Düsseldorf
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Automobile and Parts |
