PR/160772 | E-commerce Manager - a leading Retail company

A leading MNC in the Retail Industry is hiring an E-Commerce Manager to lead their e-commerce strategy to accelerate online business growth and maximize sales across online channels.

Key Responsibilities:

• Formulate and implement strategic initiatives to grow the online business and achieve commercial objectives.

• Evaluate emerging market trends, consumer behaviours, and digital innovations to strengthen the company's e-commerce capabilities.

• Lead the ongoing management and enhancement of the e-commerce platform to ensure optimal performance and customer engagement.

• Improve website functionality, navigation, and overall user experience to drive traffic, conversion, and customer retention.

• Oversee online merchandising operations, ensuring accurate product information, compelling content, effective pricing, and promotional execution.

• Maintain product availability and assortment accuracy through effective catalogue and inventory management.

• Develop and execute digital marketing strategies across relevant channels to increase brand visibility, customer acquisition, and online revenue.

• Drive continuous improvements to mobile applications and digital touchpoints by leveraging customer insights and behavioural data.

• Enhance the end-to-end online shopping journey by identifying pain points and implementing solutions that elevate customer satisfaction.

• Analyse key business metrics, sales performance, and customer trends to generate actionable insights and support data-driven decision-making.

Requirements:

• Proven experience in an E-Commerce leadership role or in a similar digital commerce role.

• Bachelor's Degree in Business, Marketing, E-Commerce, or a related field.

• Strong understanding of e-commerce platforms, technologies, and industry trends.

• Proficient in web analytics tools and digital marketing platforms, with good knowledge of SEO, SEM, and online advertising strategies.

• Strong analytical, organizational, project management, and interpersonal skills.

• Experience in managing and improving e-commerce warehouse operations, including KPI tracking and productivity enhancement.

• Proven track record of optimizing logistics and fulfilment processes, driving operational efficiencies, or achieving cost reductions within the supply chain. Experience in managing third-party logistics (3PL) providers is an added advantage.

• Ability to work collaboratively in a fast-paced and dynamic environment.

   

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