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Senior Manager - Technical Support
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 12 million yen ~ 18 million yen |
Job Description
Senior Manager, Technical Support Engineering
A leading global technology company is seeking a Senior Manager, Technical Support Engineering to lead the delivery of enterprise-grade technical support services in Japan.
Key Responsibilities
- Lead and develop a highly skilled team of technical support engineers.
- Drive customer success and operational excellence for strategic enterprise clients.
- Collaborate closely with Product, Engineering, Customer Success, and Business stakeholders.
- Scale and optimize advanced support offerings in alignment with organizational objectives.
- Provide leadership for the resolution of complex, high-impact technical issues affecting enterprise customers.
- Establish processes, metrics, and best practices to improve customer outcomes and team performance.
- Foster a culture of technical excellence, accountability, and continuous improvement.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
Qualifications
- Proven experience leading technical support, customer engineering, or service delivery organizations.
- Strong people leadership and coaching capabilities.
- Experience working with enterprise customers in a complex technology environment.
- Ability to influence cross-functional stakeholders across engineering and business teams.
- Strong operational management, escalation handling, and strategic planning skills.
- Fluent Japanese and business-level English communication skills preferred.
Why Join
- Opportunity to lead a high-performing technical organization serving some of the largest enterprises in the market.
- Significant impact on customer success, business growth, and support strategy.
- Collaborative environment with close partnership across product and engineering teams.
This version removes the strongest identifiers while preserving the essence of the role.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 12 million yen ~ 18 million yen |
| Industry | Software |
Job Category
Company Details
| Company Type | Large Company (more than 300 employees) |
