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Senior Call Center Specialist Exclusive job
| Hiring Company | Global US FMCG Company with 30% Market Share in Japan |
| Location | Tokyo - 23 Wards, Chiyoda-ku |
| Job Type | Contract |
| Salary | 5 million yen ~ 8.5 million yen |
Work Style
Remote Work and WFH Casual Clothing Minimal OvertimeJob Description
Lead Coordinator to manage the customer call center envirionment in Japan:
Drive system and process improvements across the call center envirionment
System issue management and escalation follow-up
Coordination with IT teams and external vendors
Operational reporting and data analysis
Internal stakeholder communication and coordination
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | High-School |
| Visa Status | Permission to work in Japan required |
Required Skills
Key requirements:
Experience in Customer Service and/or Contact Center operations
Experience coordinating with multiple stakeholders, including vendors and IT teams
Strong organizational, follow-up, and problem-solving skills
Reporting and data analysis experience (Excel, PowerPoint, etc.)
Job Location
- Tokyo - 23 Wards, Chiyoda-ku
- Ginza Line, Tameike Sanno Station
Work Conditions
| Job Type | Contract |
| Salary | 5 million yen ~ 8.5 million yen |
| Job Division | Call Center |
| Industry | Retail |
Job Category
- Customer Service, Secretary and Administration Jobs > Call Center SV, Leader, Manager Jobs
- Customer Service, Secretary and Administration Jobs > Customer Service, Customer Success Jobs
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | About half Japanese |
