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ServiceNow IRM Engineer (Bilingual) - Risk Platforms, Tokyo
| Location | Tokyo - 23 Wards |
| Job Type | Temporary |
| Salary | 6.5 million yen ~ 8.5 million yen |
Job Description
This role supports the development and operation of ServiceNow-based IRM and TPRM solutions within a large financial services environment. You will collaborate regionally to maintain platform stability, enhance capabilities, and deliver effective risk and compliance tooling.
Client Details
A leading global financial services institution with a strong presence in Japan and across international markets, operating large-scale technology platforms supporting risk, compliance, and enterprise processes.
Description
- Collaborate with global stakeholders to maintain high availability of ServiceNow applications
- Develop, enhance, and support IRM and TPRM processes on the ServiceNow platform
- Build and maintain dashboards, KRI/KPI reporting, and executive risk analytics
- Integrate ServiceNow with upstream/downstream systems and data sources
- Support upgrades, patches, and enhancement releases across the platform
- Provide technical support and training to end users across risk functions
- Contribute to continuous improvement of platform processes and service delivery
- Participate in release, deployment, and change management activities
Job Offer
- Opportunity to work on enterprise-scale risk platforms with global exposure
- Career development in IRM/TPRM and ServiceNow expertise
- Collaborative, international working environment
- Hybrid work style in Tokyo
- Exposure to complex integrations, analytics, and platform enhancements
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Serena Wu on +81 3 6627 6137.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- ~5+ years of ServiceNow development, administration, or support experience
- Strong JavaScript and ServiceNow scripting knowledge (e.g., Script Includes, GlideAjax, Business Rules, REST APIs, workflows, UI policies, reports, ACLs)
- Hands-on experience with upgrades, maintenance, update sets, and data migration
- Experience with integrations and import sets
- Understanding of release and change management processes
- Strong troubleshooting and stakeholder communication skills
- Business-level Japanese and professional English (bilingual communication required)
- Experience in IRM, TPRM, GRC solutions or related frameworks
- ServiceNow CIS certification
- Familiarity with SOX, NIST CSF, ISO 27001, COBIT, or similar standards
- Experience with dashboards, reporting, and risk analytics
- Basic knowledge of Linux/Windows environments
- Experience supporting user adoption or end-user training
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Temporary |
| Salary | 6.5 million yen ~ 8.5 million yen |
| Industry | Bank, Trust Bank |
