PR/087395 | Japanese Bilingual Help Desk

POSITION TITLE　IT Helpdesk Engineer 

POSITION SUMMARY

In this position, you will serve as an IT Helpdesk Engineer supporting end users at a client site, handling escalated technical issues and ensuring stable and efficient IT operations. The role focuses on advanced troubleshooting, user support, and close collaboration with internal teams and external vendors.

RESPONSIBILITIES 

• Act as an escalation point from Tier 1 engineers for complex technical issues

• Provide support for Windows OS, office productivity tools, email systems, and cloud services

• Manage helpdesk tickets and follow up with users to ensure timely resolution

• Install, configure, and troubleshoot software and hardware (PCs, printers, etc.)

• Create and maintain technical documentation, user manuals, and procedures

• Coordinate with vendors and manufacturers for orders, replacements, and technical support

• Plan and conduct user training sessions at the client site

QUALIFICATIONS

• Bachelor’s degree in MIS, CIS, or a related field

• Minimum of 2 years of experience in IT Helpdesk or a similar role

• Strong knowledge of Windows OS and office productivity applications

• Basic understanding of networking and cloud technologies

• Excellent communication and customer service skills

• Authorization to work in the United States

PREFERRED REQUIREMENTS

• Experience working in a Japanese-affiliated organization

• Exposure to project-related activities

• Japanese language skills

BENEFITS　Medical dental vision and others