PR/160684 | Customer Solutions Engineer (Materials Science)

A global leader in advanced materials solutions, partnering with high-technology industries to deliver innovative products for next-generation applications, is seeking a driven and customer-focused Applications Engineer. In this role, you will act as a strategic technical partner to both customers and internal teams, supporting product development, qualification, and cost optimization initiatives while resolving technical challenges and conducting failure analysis. You will play a key role in translating customer requirements into actionable engineering solutions, ensuring high-quality outcomes and building strong, long-term relationships. As a vital link between customers, sales, engineering, and operations, you will help bring the voice of the customer into the organization while contributing to business growth and continuous innovation.
 

Key Responsibilities

• Collaborate directly with customers and cross-functional teams (product management, R&D, and market leaders) to identify needs and develop tailored product and process solutions, including defining critical-to-quality (CTQ) attributes.

• Build and maintain strong relationships with key customer stakeholders and industry contacts through proactive engagement and frequent on-site support.

• Provide hands-on engineering support to diagnose and resolve design challenges, identify optimization opportunities, and improve product performance.

• Contribute to market insights, product strategy, and roadmap development, supporting execution of strategic initiatives.

• Serve as the technical interface between customers and internal teams, ensuring accurate communication of requirements for engineering, manufacturing, and quality.

• Manage and monitor technical quality issues, coordinating with internal quality teams to implement corrective actions through to resolution.

• Represent the organization at customer sites, industry events, and trade shows to strengthen brand presence and technical credibility.

• Handle multiple projects simultaneously while maintaining high attention to detail and meeting deadlines.
   

Key Requirements

• Bachelor’s degree in Materials Engineering, Metallurgy, or a related technical discipline.

• Minimum 5 years of experience in a customer-facing technical role, ideally supporting sales and driving revenue growth.

• Demonstrated ability to collaborate with commercial teams to identify opportunities, expand accounts, and achieve business targets.

• Strong technical knowledge of materials science and manufacturing processes; experience in PVD and CVD technologies is highly desirable.

• Prior exposure to the semiconductor industry is an advantage.

• Solid background in materials engineering/metallurgy with strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills, with the ability to engage effectively at all levels internally and externally.

• Proactive, outgoing, and relationship-driven personality with a passion for customer engagement.

• Ability to work cross-functionally across engineering, sales, operations, and quality teams in a global environment.

• Willingness to travel extensively (approximately 50–75%) to support customer needs.

• Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

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