Customer Operation Planner

【求人No NJB2389700】
Your tasks will include:
Order Management
・ Orders processing and customer service
Fully understand and work within each customers’ specific order processing framework to ensure customer’s orders are processed in the most efficient manner
Orders received via fax/email/phone/download are entered or uploaded into SAP within expected timeframe
Answer customer inquiries in order to maximize customer satisfaction levels
Business to Business ordering support as required
・ Electronic Order Processing
Accurately process EDI orders electronically
Ensure that all electronic messages are generated successfully （POA POC ASN INVOIC）
Communicate and correct any error that may occur due to inconsistencies between customer and The company systems
・ Manage holding orders “quotations” proactively following up due quotes and variances
・ Reverse logistics
Create return orders
Assist with return logistics enquiries

Logistics
・ Communication with 3PL and warehousing suppliers as appropriate
・ Assistance with customer claims investigations where appropriate

You must have ・
・ Super user of SAP systems with prior experience in troubleshooting system related issues
・ Previous experience in Customer Service FMCG Freight Forwarding Import/Export or third party logistics background preferred
・ Accurate data entry with an eye for detail
・ Problem Solving “Can do” mindset
・ Good communicator Great Team player

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Hiring Manager is more open to see candidates with admin/customer service experience. Prior SAP Masterdata experience is not required but she wants someone who is strong with IT tool for example Excel and SAP and EDI.