CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
Business Application Support Engineer | Global Entertainment
| Hiring Company | Global Entertainment Company (Confidential) |
| Location | Tokyo - 23 Wards, Minato-ku |
| Job Type | Contract |
| Salary | 5.5 million yen ~ 7 million yen |
Work Style
Casual Clothing Side Business Ok Minimal OvertimeJob Description
Job Title
Business Application Support Engineer
Position Overview
A global entertainment company is seeking an Application Support Engineer to support business-critical applications and end-user IT operations in a hybrid international environment.
This role involves supporting Microsoft Dynamics 365, ticketing systems, and related business applications while collaborating with both local and global stakeholders.
The ideal candidate will have hands-on IT support experience, strong communication skills, and an interest in working within an international business environment.
Responsibilities
- Provide Level 1 / Level 2 support for business applications
- Support Microsoft Dynamics 365 and related systems
- Handle incidents, service requests, and troubleshooting
- Coordinate with vendors and internal stakeholders
- Support desktop and end-user IT operations
- Maintain documentation and operational procedures
- Collaborate with regional and global IT teams
- Participate in continuous service improvement initiatives
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
Requirements
- 3+ years of IT support or application support experience
- Experience supporting end-users in corporate environments
- Knowledge of Microsoft technologies and business applications
- Strong communication and coordination skills
- Business-level Japanese
- Conversational English
Preferred Skills
- Experience with Microsoft Dynamics 365
- Experience in retail, entertainment, or customer-facing industries
- Desktop support or service desk experience
- Experience working in global environments
Working Environment
- Hybrid work environment
- International team collaboration
- Long-term project opportunity
- Opportunity to use English in daily operations
Job Location
- Tokyo - 23 Wards, Minato-ku
- Toei Mita Line Station
Work Conditions
| Job Type | Contract |
| Salary | 5.5 million yen ~ 7 million yen |
| Work Hours | To be discussed / Shift support may be required |
| Holidays | Weekends and holidays based on client schedule |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication Jobs > Technical Support Jobs
- IT, Web and Communication Jobs > Software Developer Jobs
- IT, Web and Communication Jobs > Other (IT, Web and Communication)
- IT, Web and Communication Jobs > In-house SE, System Management Jobs
- IT, Web and Communication Jobs > IT Consultant Jobs
Company Details
| Company Type | Small/Medium Company (300 employees or less) |
| Non-Japanese Ratio | About half Japanese |
