Business Application Support Engineer | Global Entertainment

Job Title

Business Application Support Engineer

Position Overview

A global entertainment company is seeking an Application Support Engineer to support business-critical applications and end-user IT operations in a hybrid international environment.

This role involves supporting Microsoft Dynamics 365, ticketing systems, and related business applications while collaborating with both local and global stakeholders.

The ideal candidate will have hands-on IT support experience, strong communication skills, and an interest in working within an international business environment.

Responsibilities

• Provide Level 1 / Level 2 support for business applications
• Support Microsoft Dynamics 365 and related systems
• Handle incidents, service requests, and troubleshooting
• Coordinate with vendors and internal stakeholders
• Support desktop and end-user IT operations
• Maintain documentation and operational procedures
• Collaborate with regional and global IT teams
• Participate in continuous service improvement initiatives

Requirements

• 3+ years of IT support or application support experience
• Experience supporting end-users in corporate environments
• Knowledge of Microsoft technologies and business applications
• Strong communication and coordination skills
• Business-level Japanese
• Conversational English

Preferred Skills

• Experience with Microsoft Dynamics 365
• Experience in retail, entertainment, or customer-facing industries
• Desktop support or service desk experience
• Experience working in global environments

Working Environment

• Hybrid work environment
• International team collaboration
• Long-term project opportunity
• Opportunity to use English in daily operations