【IT Support Engineer】 Handle technical support to end users

This position is responsible for handling technical support to end users and endpoint devices, under instruction by other senior staffs.

■Employment : Full-time

■Responsibility

• Provide IT support via email, phone, ticketing system, and walk-ins as a primary end user support technician of IT team
• Assist end users with network connectivity, equipment setup, desk moves, and other technical issues.
• Manage user accounts, software installation, patches, and software license
• Assist maintaining IT systems including cabling, asset tracking, backup rotation, and vendor escalation.
• End user support on Northstar Nexus (Club Management System) and provide IT equipment for membership related events.

■Compensation and Benefits

• Health insurance, Pension, Employment insurance, Industrial accident insurance
• Retirement Allowance
• Group Life Insurance
• Staff Canteen at a subsidized price
• Commuting allowance (with tax-free upper limit)
• Annual Health Check
• Annual Employee Recognition Party

■Salary 
     Full-time/¥250,000 - ¥300,000 / Monthly

■Holidays
　Annual vacation will be given in line with Japanese Law
　3 days of summer vacation

■Working Hours
　5 days/week on shift schedule include Saturday and Sunday
　8:30- 19:00  (7.5 hrs / day )

■Location Details
   東京都港区麻布台2-1-2

Key Qualifications

• Basic knowledge of IT hardware / peripheral devices, including Active Directory
• Previously Helpdesk support experience with IT certification is plus
• Fluent to Native level in English / Conversational to Fluent level in Japanese

• Perform multiple tasks and assess priorities appropriately