PR/095776 | Client Service Manager

Company and Job Overview
JAC’s client is a leading B2B information services firm seeking a Client Service Manager (Japanese speaking).
Location: Ho Chi Minh City

Job Responsibilities

• Foster the development of Associate's core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.

• Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.

• Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.

• Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.

• Regularly engage with experts to screen and validate their expertise and suitability for specific projects.

• Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.

• Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.

Job Requirements

• 2+ years of experience in the information service industry, experience in management/leadership role is a big plus.

• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 

• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.

• Fluent English and Native Japanese or fluent Japanese are mandatory.

Benefits

• Opportunity to acquire transferable skills including research, sales, negotiation, commercial awareness, professional communication, time management, and project management.

• Access to learning and development programs, including onboarding bootcamps, and career advancement initiatives.

• Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.

• Competitive compensation packages, including monthly performance bonuses.

• Comprehensive benefits such as private medical insurance and competitive savings plans.

• Sponsored health and well-being initiatives and team bonding activities.

• Exchange program offering the opportunity to work and reside in Athens or Vancouver.

• Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.

• Expatriation support provided on a case-by-case basis.

Interested applicants, click APPLY NOW

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