Application Support Engineer【Full Remote】

This role provides Japanese-language application support, responding to customer inquiries, investigating technical issues, and collaborating with international teams in English. It requires strong communication skills, experience in technical support or development, and the ability to analyze and resolve complex application, platform, or integration-related problems.

Client Details

Our client is a global enterprise software provider that delivers a widely used cloud-based platform for digital workflows and enterprise operations. With a strong international presence and a collaborative, technology-driven culture, the company supports customers worldwide through advanced products and global support teams.

Description

• Provide Japanese-language application support by handling customer inquiries through ticketing systems, calls, and online meetings.
• Investigate, reproduce, and troubleshoot technical issues across application, platform, and integration layers.
• Collaborate closely with international teams in English to analyze issues and drive resolution.
• Document findings and solutions clearly while managing multiple cases in a fast-paced environment.

Job Offer

• Fully remote work setup for flexibility and convenience.
• Join a well known company
• Competitive Salary

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Serina Miyazono on +81 3 6627 6130.

• Business-level Japanese communication skills (reading and writing), with professional English proficiency, especially for reading and written communication.
• Experience in technical support or software development, with the ability to troubleshoot and analyze complex technical issues.
• Strong communication skills to work effectively with customers and international teams.
• The ability to manage multiple tasks independently in a fast-paced, changing environment.