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PR/110203 | ICT Engineer: Helpdesk
| Location | India, Gurgaon |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Job Overview: Looking for an individual who will be working in tickets for L1 support related to netwrok and systems.
Job Responsibilities:
- Need to attend calls/Mails and all means of communication for creating tickets.
- Level 1 support (Network/System) on tickets through remote or onsite if required.
- Coordination with vendors/L2 engineers for ticket resolution.
- Maintaining cloud portal (like CSP, G Suite).
- Documentation.
- Maintaining call records on Manage Engine.
Job Requirements:
- Minimum 2-4 years working experience in working on Network and Server/PC support tickets.
- Good communication skills in English.
- L1 level knowledge of routing/switching & basic Firewall configuration & working.
- Basic knowledge of Wi-Fi configuration and working.
- Vendor management knowledge.
- AD roles, Backup server & File server basic understanding.
- PC troubleshooting for recovery, windows issues & hardware related issues (coordination with OEM).
- Initial PC setup knowledge.
- L1 level knowledge of CCTV, Access control and other OA equipment’s.
- Ability to work under pressure to meet deadlines.
Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.
Privacy Policy Link: https://www.jac-recruitment.in/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.in/terms-of-use
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Fluent |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- India, Gurgaon
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | IT Consulting |
