CR/096755 | L2 Application Support

COMPANY OVERVIEW

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

This is a 12-month agency contract role (renewable). 

JOB RESPONSIBILITIES

• Experience in providing L2 support in banking services, operations, or service roles supporting banks.
• Experience with Windows Server and Linux Server environments.
• Hands on in performing basic application health checks.
• Experience supporting banking applications or systems used by financial institutions.
• Addressing and resolving user inquiries efficiently while delivering excellent customer service.
• Provide both technical and non-technical support for the Singapore Branch.
• Accurate reporting of information or incidents, including business impact and interim workaround measures.
• Maintain detailed logs of user requests and prepare thorough reports for stakeholders.
• Collaborate closely with L3 Support teams and vendors. The L2 Support role defines SLAs and ensures adherence by L3 teams and vendors.

JOB REQUIREMENTS

• Tertiary-level degree in technology from a recognized institution.
• Atleast 5 years of experience in L2 Application Support for banking applications, including at least 2 years in a lead role.
• Experience with Windows Server and Linux Server environments.
• Experience supporting Japanese-speaking users or Japan-based financial institutions is good to have.
• Experience with Azure DevOps and Application Support.
• Exposure to MAS technology risk management framework, general risk awareness, and IT infrastructure is good to have.

• Japanese language proficiency (written and spoken) to communicate effectively with Japan‑based clients and stakeholders.

• Knowledge of IT service management principles (ITIL).

• Proficiency with ITSM tools such as ServiceNow and Jira.
• IT certifications such as ITIL Foundation, Microsoft certifications, or CompTIA A+. (good to have)

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)

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