PR/087130 | Administrative & Customer Service Specialist

POSITION TITLE　Administrative & Customer Service Specialist (Intelligent Feeding Equipment Industry)

POSITION SUMMARY

In this role, you will manage daily administrative tasks and serve as the primary point of contact for customers, ensuring smooth coordination across sales, engineering, and after-sales teams. Responsibilities include shipment coordination, warranty registration, and maintaining customer records to support efficient operations in a fast-growing environment.

RESPONSIBILITIES 

• Manage daily administrative tasks: document control, meeting coordination, vendor communication, and office support

• Act as the primary contact for customers, handling inquiries, pre-sales questions, and service requests

• Collaborate with sales, engineering, and after-sales teams to ensure timely responses and follow-up

• Coordinate equipment shipments, track logistics, register warranties, and maintain service records

• Update and maintain customer databases, including profiles and contracts

• Provide support for trade shows, training sessions, and customer visits

• Facilitate communication between headquarters and dealer partners for accurate information flow

QUALIFICATIONS

• Minimum 3 years of experience in administrative support, customer service, or office management

• Background in agricultural machinery, heavy equipment, or B2B industries preferred

• Strong communication, organizational, and multitasking skills

• Proficiency in Microsoft Office; CRM experience is a plus

• Detail-oriented, customer-focused, and highly responsible

• Comfortable in a fast-growing, cross-functional environment

LOCATION　Ontario, California

SALARY　USD60,000-80,000 (based on experience and skills)

TIME OFF & BENEFITS　3 weeks paid annual leave + U.S. public holidays, comprehensive medical insurance

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