PR/118409 | IT position- Helpdesk

London, UK 

Permanent, Full‑time
35 hours per week (08:00–16:00 or 09:00–17:00)

Up to £35,000 (depending on experience)

ASAP

We are looking for a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users.
This role covers a wide range of IT support activities, including Windows and Microsoft 365 environments, device setup, and workflow support using Microsoft Power Platform.

• Provide 1st and 2nd line IT support via email, phone, remote access, and onsite support
• Manage incidents and service requests using IT ticketing systems
• Liaise with vendors and third parties until issue resolution
• Configure and support Windows Server and Microsoft 365 environments
• Prepare and kit PCs, mobile devices, and peripherals
• Install and maintain software on PCs and mobile devices
• Conduct proof-of-concept and acceptance testing
• Support workflow automation and applications using Microsoft Power Platform
  (Power Apps, Power Automate, Power BI)
• Assist with pre‑sales and post‑sales support activities when required
• Attend customer meetings and maintain strong client relationships
• Prepare reports and documentation for customers and management
• Provide early-shift, out-of-hours, or international support when required (emergency only)

• Experience in IT support or helpdesk roles (1st/2nd line)
• Strong knowledge of Windows OS and Microsoft 365 administration

• Basic knowledge of Active Directory

   

• Business-level English and Japanese (written and spoken)
• Strong customer service mindset and communication skills

• IT certifications (PC, Server, Network, ITIL)
• Basic knowledge of cloud platforms (AWS, Azure)
• Basic networking knowledge (routers, switches, firewalls)