Field Service Engineer / Technician

Position: Field Service Engineer / Technician
Location: Japan

About the Company
This organization is recognized as a global leader in conveyor system innovation and has been providing high-quality and pioneering conveyance solutions for decades. The company continues to expand and offers an excellent environment for professionals seeking to contribute to a growing business within the private sector.

This role is responsible for providing on-site technical service, support, and problem resolution throughout the entire lifecycle of the company’s conveyor and industrial products. The successful candidate will be proactive, adaptable, customer-focused, and able to work independently with a high level of professionalism. Frequent travel across Japan is required.

Key Responsibilities

• Conduct installation, maintenance, repairs, and performance assessments of conveyor systems while adhering to company standards

• Troubleshoot mechanical issues and perform necessary adjustments or part replacements to ensure minimal downtime

• Deliver hands-on guidance and maintenance training to customers for improved operational efficiency

• Prepare service reports with clear observations and actionable recommendations for customers and internal teams

• Manage service coordination and documentation through CRM systems to maintain accurate records

• Support in-house product testing, including preparing reports, results summaries, and video documentation

• Assemble and dismantle equipment for demonstrations or trade exhibitions and ensure proper transportation and handling

• Maintain tools and equipment in good working condition

Qualifications

• Minimum of 3 years’ experience in technical support or engineering roles involving conveyor systems, automation machinery, or similar industrial equipment

• Strong practical troubleshooting and mechanical repair abilities

• Willingness to travel nationwide frequently, including occasional weekend or holiday assignments

• Proficiency in both Japanese and English for technical communication with customers and internal stakeholders

• Capable of working under pressure and managing irregular schedules when needed

• Ability to interpret mechanical drawings using AutoCAD or similar CAD software

• Possession of a valid driver’s license for travel to customer locations