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Desktop Support Engineer (Bilingual – Japanese / English)
| Hiring Company | EIRE Systems K.K. / エイラ システム 株式会社 |
| Location | Tokyo - 23 Wards, Chuo-ku |
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 7 million yen |
Job Description
EIRE Systems is seeking an experienced, Japanese & English-speaking Desktop Support Engineer with a proven track record of supporting Windows-based end user computing environments. This role is well suited to professionals who are comfortable taking ownership, working independently, and supporting demanding users in a financial services setting.
Role Overview
You will be part of a global technology team providing hands-on desktop and end-user support, acting as an escalation point for complex issues and contributing to service improvements.
Key Responsibilities
- Provide advanced desktop and end-user support in a fast-paced environment
- Support Windows 10/11 and Linux thin-client systems
- Administer and troubleshoot Active Directory, Exchange, Citrix, and VDI
- Support trading and market data applications (Bloomberg, Reuters, FactSet)
- Manage IT setups for new hires and visitors
- Troubleshoot Microsoft 365 and enterprise desktop applications
- Use tools such as AD, BeyondTrust, and PowerShell for issue resolution
- Perform basic network troubleshooting (DNS, TCP/IP)
- Support Zoom, Teams, WebEx, and Cisco AV/VoIP technologies
- Maintain documentation and enforce security standards
Required Experience and Skills
- 3+ years of professional desktop support experience
- Strong Windows desktop support in enterprise environments
- Business-level Japanese and English communication skills (Must have)
- Ability to troubleshoot independently and work under pressure
- Strong communication and documentation skills
Technical Skills (Expected in Several Areas)
- Windows 10/11, AD, DNS, GPO
- Citrix / VDI environments
- Microsoft 365 and Exchange
- Networking fundamentals and remote support
Nice to Have: PowerShell automation, SCCM, MDM, financial services IT experience.
If you meet most, but not all of the requirements, we encourage you to apply and share your experience.
Applicants must be eligible to work full-time in Japan.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English usage about 50%) |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
Required Experience and Skills
- 3+ years of professional desktop support experience
- Strong Windows desktop support in enterprise environments
- Business-level Japanese and English communication skills (Must have)
- Ability to troubleshoot independently and work under pressure
- Strong communication and documentation skills
Technical Skills (Expected in Several Areas)
- Windows 10/11, AD, DNS, GPO
- Citrix / VDI environments
- Microsoft 365 and Exchange
- Networking fundamentals and remote support
Nice to Have: PowerShell automation, SCCM, MDM, financial services IT experience.
If you meet most, but not all of the requirements, we encourage you to apply and share your experience.
Applicants must be eligible to work full-time in Japan.
Job Location
- Tokyo - 23 Wards, Chuo-ku
- Marunouchi Line, Otemachi Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 6 million yen ~ 7 million yen |
| Job Division | On-site IT Support Services Group |
| Industry | Asset Management |
Job Category
- IT, Web and Communication Jobs > Technical Support Jobs
- IT, Web and Communication Jobs > In-house SE, System Management Jobs
- IT, Web and Communication Jobs > Network Engineer Jobs
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
| Non-Japanese Ratio | Majority Japanese |
