Hiring - Retail IT Assistant for a global luxury brand

This is a hands on L1 and L2 IT support role based in Tokyo, ideal for someone who has worked in retail or store environments. You'll be supporting daily IT operations across the Tokyo office and stores — keeping everything running smoothly on the ground.

What You'll Be Doing

• Provide L1 and L2 IT support for end users across the office and multiple locations.
• Troubleshoot and resolve hardware, software, network and mobile device issues on the spot.
• Manage IT asset inventory, vendor communication and procurement end to end.
• Escalate complex issues with detailed logs to ensure fast and efficient resolution.

What We're Looking For

• 3 to 5 years of IT support experience ideally within a multi site or customer facing environment.
• Strong troubleshooting skills across PC, Mac, Microsoft 365, VPN, MDM and Active Directory.
• Experience supporting 50+ users across multiple locations in a fast paced setting.
• Strong Japanese communication skills — English is a plus.

What is in it for You:

• Be part of a well established global company in the accessories industry.
• Decent compensation with traditional Japanese benefits.
• Open to candidates of all ages — what matters is your experience and attitude.

Keywords: IT Support, IT Assistant, Helpdesk, Microsoft 365, Active Directory, PC or Mac Support, IT Asset Management, End User Support, Network Troubleshooting, Microsoft Exchange