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IT Assistant
| Hiring Company | Renowned French luxury brand specializing in leather goods |
| Location | Tokyo - 23 Wards, Shibuya-ku |
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 5 million yen |
Work Style
Flex TimeJob Description
- Troubleshoot and resolve IT issues for end-users, including PCs, mobile devices, video conferencing, and network/server problems.
- Support of asset management processes following defined company Policies and IT standards
- Provide IT support for the Tokyo office and 43 stores; assist executives with hardware/software setup.
- Escalate complex issues to relevant teams with detailed logs for efficient resolution. (Ticket Escalation)
- Maintain IT asset inventory, system diagrams, and documentation of software/hardware dependencies.
- Reporting to the Japan Finance & IT Manager and the APAC IT Manager
- Manage IT vendor communication, support, and procurement.
- Maintain IT asset inventory, system diagrams, and documentation of software/hardware dependencies.
- Support off-site events, investor conferences, and home office setups as needed.
- Actively collaborate with internal and other stakeholders to execute projects.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Entry Level |
| Minimum English Level | Daily Conversation |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
- Associate's degree of computer science or bachelor's degree. Equivalent combinations of IT education, experience, and certification will be considered
- A minimum of 3-5 years’ experience working in a preferably global IT organisation supporting Microsoft platforms
- Experience in supporting an environment of > 50 users
- Strong Japanese communication skills: English is good to have.
- Expertise in troubleshooting PC/Mac hardware, video conferencing, Microsoft 365, VPNs, MDMs (InTune), and Active Directory.
- Supporting Apple/mobile devices (iOS/Android).
Job Location
- Tokyo - 23 Wards, Shibuya-ku
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 4 million yen ~ 5 million yen |
| Job Division | IT Division |
| Industry | Apparel, Fashion |
Job Category
- IT, Web and Communication Jobs > Other (IT, Web and Communication)
- IT, Web and Communication Jobs > Technical Support Jobs
- IT, Web and Communication Jobs > Network Engineer Jobs
Company Details
| Company Type | Small/Medium Company (300 employees or less) - International Company |
