PR/109912 | Technical Service Manager

Roles and responsibilities:-

• Manage the technical interface with the Kaneka customer base and align action with relevant disciplines (incl. sales, manufacturing, research, demand chain).

• Thoroughly understand the technical needs of our customers and provide service in such a way that they will continue to successfully use Kaneka MS products.

• Build relationships at all relevant levels of the customer and Kaneka organization to facilitate short and long term customer technical support.

• Provide customer with existing or new products (internal trails, analyses, sampling, etc.)

• Together with customers, determine and implement corrective actions to maintain and/or re-establish product performance.

• Organize, investigate, and document and resolve customer technical complaints in a timely manner.

• Initiate, modify, manage, and monitor the implementation of new products and product rationalization in relevant segment, manage changes in portfolio and product specifications towards customers.

• Propose new products in agreement with General Manager, in order to satisfy market and customer needs.

• Collect, analyze, and identify opportunities/trends. Cover and benchmark competitor activities, perform technology scouting (new applications) in relevant segments.

• Keep technical agreement document between customers and Kaneka.