Front Desk Duty Manager / Guest Services Assistant Manager

【Position Summary】

We are seeking an experienced Guest Services Assistant Manager to support and lead front desk operations at Pullman Tokyo Tamachi, a premium lifestyle hotel under the Accor Group.

In this role, you will act as the Front Desk Duty Manager, taking responsibility for hotel-wide operations during assigned shifts, ensuring seamless guest experiences, and leading the front office team with confidence and professionalism.

【Key Responsibilities】

• Supervise and perform all front desk operations as a Duty Manager
• Act as the shift leader, overseeing overall hotel operations during assigned hours
• Serve as the point of escalation for guest complaints, incidents, and emergencies
• Handle VIP guest arrivals and special requests
• Act on behalf of the General Manager during night shifts
• Ensure smooth communication and coordination across departments
• Lead, support, and motivate front office team members

【Employment Type】

• Full-time, Permanent
• Probation period applicable

【Salary & Benefits】

• Annual Salary: JPY 4,000,000 – 5,000,000 (including night shift & overtime allowances)
• Monthly Salary: JPY 320,000 – 400,000 (depending on experience)
• Performance-based salary review & bonus available

【Benefits include】

• Meal allowance: JPY 13,650 / month
• Full social insurance coverage
• Transportation allowance (up to JPY 50,000 / month)
• Overtime, night shift, and holiday work allowances
• Uniform provided
• Accor Group employee discount card (usable at hotels worldwide after 6 months)

【Working Hours】

• Shift-based schedule (including night shifts)
• 115 days off per year

【Location】

Pullman Tokyo Tamachi
3-1-21 Shibaura, Minato-ku, Tokyo

• Direct access (1 min walk) from JR Tamachi Station (Yamanote / Keihin-Tohoku Line)
• 3 min walk from Mita Station (Toei Asakusa / Mita Line)

【Mandatory Qualifications】

• Minimum 2 years of experience as a Front Desk Supervisor, Night Manager, or Front Desk In-Charge at a hotel
• Proven ability to handle guest complaints, emergencies, and crisis situations calmly
• Strong decision-making skills under pressure
• Business-level English proficiency
• Business-level Japanese (JLPT N2 or above), with the ability to communicate smoothly and effectively with guests and internal teams
• Flexibility to work shifts, including nights
• Leadership mindset with the ability to guide and support team members

【Ideal Candidate Profile】

• Ready to step up into an Assistant Manager-level role
• Comfortable taking ownership as the person in charge during shifts
• Enjoys working in a fast-paced, international hotel environment
• Strong communicator who leads with positivity and professionalism