IT Support Officer＜L1/L2 Technical Support＞Akasaka Office

Providing Tier-1 IT support and managing daily IT operations, ensuring smooth technology services for our Tokyo and Osaka offices, including but not limited to the items listed below.

【Job Duties & Responsibilities】
●End-User Support
　· Provide Tier-1 IT support for hardware, software, and network issues
　· Troubleshoot and resolve day-tod-day PC and peripheral problems
　· Install, configure, and maintain Microsoft 365 apps (e.g., Outlook, Teams, Word, Excel,PowerPoint) on end-user computers

●Device Management
　· Coordinate PC procurement and initial setup
　· Manage iPhone rental and configuration with vendors
　· Liaise with external vendors for repairs and maintenance

●Infrastructure 
　· Monitor and support office network connectivity in coordination with external vendors · Assist with printer and other office equipment troubleshooting 

●System Integration & Administration 

　· Support Microsoft 365 administration tasks in collaboration with Group IT
　· Explore opportunities for local tool integration (e.g., automation and AI systems)

●Staff Onboarding & Offboarding 

　· Ensure proper IT setup for new employees, including devices and accounts
　· Support new employee onboarding, including PC and iPhone setup 
　· Handle offboarding processes, including account deactivation, device collection, and data  security compliance 

●Documentation & Reporting 

　· Maintain accurate records of IT assets and support activities 
　· Prepare reports for IT incidents and escalate complex issues to Group IT
　· Perform any other duties assigned by Head of Department/Director that may arise

Requirements

•  Degree in Information Technology, Computer Science, or related field · Experience in　multinational corporate environments preferred  
•  2-3 years of IT support experience (Tier-1 or Tier-2) 
• Fluency in both English and Japanese. 
• Capability to perform tasks autonomously and handle multiple responsibilities  concurrently 

Personal Attribute
　· Ability to interact with all people at all levels  
　· Resourceful, committed and reliable 
　· Able to work independently 
　· Strong interpersonal and communication skills with positive attitude