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PR/159807 | Customer Service Expert
| Location | Malaysia, Kuala Lumpur |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Provide timely assistance and solutions for customer inquiries.
Prepare quotations, process purchase orders, and manage claims related to delays, defects, or pricing issues.
Investigate and resolve complaints, ensuring complete follow-up.
Correct part number errors, adjust lead times, and coordinate with internal teams.
Prepare RFQs and POs, monitor inventory, and update systems.
Communicate delivery changes, expedite shipments, and maintain operational efficiency.
Support customer service projects, train team members, and cover duties during shortages.
Ensure data accuracy for KPI reporting and recommend workflow improvements.
Education: Diploma or higher qualification.
Minimum 3 years of experience in customer service or operations.
Languages: Bahasa Malaysia and English (additional languages are an advantage).
Flexibility: Willing to work Saturdays, public holidays, and take on additional duties.
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General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Native |
| Minimum Japanese Level | Basic |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Kuala Lumpur
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Other |
