Order Management and Billing Team Lead

Are you ready for the next step in developing your career at NCR Voyix? You are encouraged to grow and continue to make a positive impact to help us transform, connect and run our customers’ technology platforms. As you consider internal growth and career opportunities, be sure to reference all SuccessFinder resources, including the Career Roadmap and Career Development Workbook. These resources have been created to guide you throughout this process.



Job Title: Order Management & Billing Team Lead



Responsible for activities related with service & solution contracts (maintenance plus cash and charge) that cover contract and order booking & equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding order management and billing.

Responsible for the following major activities:



Coordination of order processing and billing activities for Order Management

Supervision and daily task management of Team that oversees the following areas:

Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing

Maintaining of equipment database and processing, updating movements, additions and cancellations

Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system

Adhering to the procedures in compliance with NCR Voyix policies

Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results

Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices

Providing internal and external audit support as requested



Qualifications:



Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Experience: Minimum of 6 years of experience in Order Management and Billing, preferably within a global or multinational company.

Basic Qualifications

Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)

Strong problem solving and customer service skills

Ability to communicate well with all involved parties on different level of the process

Dedication

Strong sense of accountability

High sense of urgency

Must possess a passion for delivering excellent service and problem solving

Language: Japanese & English



Preferred Qualifications

Outsourced exposure or experience preferred

Global/Multi-Country experience strongly preferred

Analytical skills