Order Management and Billing Team Lead-オーダーマネジメント＆請求チームリード

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Job Title: Order Management & Billing Team Lead



Responsible for activities related with service & solution contracts (maintenance plus cash and charge) that cover contract and order booking & equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding order management and billing.

Responsible for the following major activities:



Coordination of order processing and billing activities for Order Management

Supervision and daily task management of Team that oversees the following areas:

Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing

Maintaining of equipment database and processing, updating movements, additions and cancellations

Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system

Adhering to the procedures in compliance with NCR Voyix policies

Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results

Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices

Providing internal and external audit support as requested



Qualifications:



Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Experience: Minimum of 6 years of experience in Order Management and Billing, preferably within a global or multinational company.

Basic Qualifications

Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)

Strong problem solving and customer service skills

Ability to communicate well with all involved parties on different level of the process

Dedication

Strong sense of accountability

High sense of urgency

Must possess a passion for delivering excellent service and problem solving

Language: Japanese & English



Preferred Qualifications

Outsourced exposure or experience preferred

Global/Multi-Country experience strongly preferred

Analytical skills
 

職種名:

オーダーマネジメント＆請求チームリード

職務内容:

サービスおよびソリューション契約（メンテナンス契約、キャッシュ＆チャージ）に関連する業務を担当します。契約・注文の登録、機器データベースの管理、請求プロセスを含みます。NCR Voyixのガイドラインに準拠し、日常業務に必要な書類を適切に管理することを確保します。主な連携先はサービス営業チームおよびサービスチームです。顧客に対してオーダーマネジメントおよび請求に関する窓口となります。

主な業務:

• オーダーマネジメントにおける注文処理および請求業務の調整
• 以下の領域を担当するチームの監督および日常業務管理
  • メンテナンス請求に関する契約条件の確認
  • 機器データベースの維持管理（移動、追加、解約の更新）
  • 請求処理（請求書の設定、収益認識基準の確認）
  • NCR Voyixポリシーに準拠した手続きの遵守
  • 月次収益データの照合・報告、修正・説明の提供
  • NCR Voyixポリシーに基づく書類の保管・管理
  • 内部・外部監査対応

応募資格:

学歴:
財務、会計、経営学または関連分野の学士号

経験:
グローバルまたは多国籍企業でのオーダーマネジメントおよび請求業務における6年以上の経験

必須スキル:

• ビジネスチーム、アウトソースOM業務、顧客との協働能力
• 問題解決力および顧客対応力
• 関係者との円滑なコミュニケーション能力
• 責任感、緊急対応力
• 優れたサービス提供と問題解決への情熱
• 言語: 日本語および英語

歓迎スキル:

• アウトソース業務の経験
• グローバル／複数国対応の経験
• 分析力