【バイリンガル 向け】Application Support (Team Support） 【 社内IT 】

【 Multi-National / Global Company】【 多国籍・グローバル企業】                                                        Feel free to contact us for details!!                                                                                                  The team will tailor tasks to suit the applicant's skills and experience. 

The primary responsibilities of this position are to assist with various tasks related to IT system operations as a Team assistant. This IT team is a core of the company that as it is responsible for maintaining the smooth IT operation.

[Team Background]

To ensure stable operation of IT systems and IT Strategy, team's work is carried out in close collaboration with business teams and external business partners. The team has implemented IT systems that utilize cutting-edge concepts and the latest digital transformation technologies, but there are also stiill some legacy systems in place.

A successful applicant for this role will be responsible for daily communication with internal IT members, business stakeholders, and overseas stakeholders to carry out below tasks;

• Internal user support
• Incident and request ticket management
• Coordinating meetings with the team stakeholders
• Prepare user training materials and user training, when needed. Those who have proper knowledge and experience, may be asked to lead such trainings.
• Server monitoring, for those with experience
• Support the engineering team by preparing reports and technical documentations

【注目ポイント】

Once you've gained experience and knowledge, you'll have the opportunity to proactively manage various aspects of the team operations. The team is very much eager to meet highly motivated applicants!

　*** Long-term contract ***　                                                                                                                  *** Duration of the initial contract may vary, depending on the starting time/period ***

• User support or application support experience
• Basic knowledge of tools such as JIRA, Confluence, Servicenow
• Basic understanding of databases such as sales data, inventory data, etc
• Solid Documentation skills
• Strong facilitation and communication skills
• Business to fluent Japanese language proficiency
• Intermediate to Business level English proficiency

福利厚生・その他

• 社保完備
• 交通費
• 年次有給休暇
• 会社が指定する休み
• 健康診断費用負担
• インフルエンザ予防接種補助