PR/118468 | Customer Service Manager / Senior Manager (JLPT N1 or equivalent)

Customer Service Manager/Senior Manager (JLPT N1 or equivalent)

Job Duties & Responsibilities:

• Handle inquiries related to credit card services (in person or by phone), including card loss, transaction issues, overseas cash advances, and insurance matters.
  Requires communication in Japanese with headquarters. 

• Provide customer service and reception for cardholders (primarily Japanese) at the lounge, both in person and by phone.

• Assist with travel arrangements, restaurant, spa/massage, and tour recommendations and reservations. Offer English support for members from China, Taiwan, and Korea. 

• Plan and negotiate member benefits. Work with partner merchants, finalize agreements, and prepare promotional materials in Japanese. 

• Create benefit booklets. Select participating merchants and negotiate benefit details.

• Contribute articles and update content for a travel website.
  Visit merchants, gather information, and produce Japanese-language blog posts including interviews and photography. 

• Summarize and analyze monthly lounge usage and sales data, and report findings to the manager. 

Qualifications:

• Bachelor’s degree or higher
• Japanese Language Proficiency Test (JLPT N1 preferred (reading and writing required; N2 acceptable with equivalent skills)
• Business-level English proficiency
• Preferably experienced studying or working in Japan
• Background in customer service or marketing is an advantage
• Team-oriented and cooperative
• Strong negotiation ability with local partner merchants
• Highly organized, detail-focused, and attentive

Position Level: Manager or Senior Manager depends on experience.

Working hours: Monday – Friday 9:30 – 18:00

Salary Range: 55,000-72,000 (Basic Salary only)

Allowances :          

1.) Fixed Transportation allowance

2.) Fixed Telephone allowance 

3.) JLPT N1 allowance

4.) TOEIC>850 score allowance 

5.) Perfect attendance allowance

Welfare :          

• Overtime payment
• Social Security Fund
• Provident Fund
• Group insurance (IPD/OPD/Dental)
• Annual Health Check up every year.

• Annual Leave

   

• Business Trip Allowance
• Etc.