PR/095339 | Call Monitoring for a reputable Japanese IT company

Company Overview

A reputable Japanese IT company

• Conduct call monitoring: check and detect errors in the AI Call system's dialogue scripts.

• Listen to conversation recordings (during the implementation phase or after the hospital has started operating) to identify inaccuracies.

• Report errors and send feedback to the Japanese side to adjust the scripts.

• Review and cross-check error data sent by customers through the admin system.

• Collaborate with Japanese personnel to ensure the quality of the project.

• Japanese reading and writing skills equivalent to N2 level or above, with preference for listening, speaking, and pronunciation skills.

• Ability to concentrate, analyze conversation content, and accurately detect errors.

• Logical thinking, quick-witted, able to categorize and identify inconsistencies in conversations.

• Capable of testing and reviewing script flows, detecting inconsistencies, and proposing adjustments.

• Meticulous, highly responsible, careful, and proactive in work.

• Flexible, good at team coordination, able to quickly adapt to work environments and processes.

• Salary up to 20,000,000 VND gross.

• 2-month probation period with 85% of the salary.

• Tet bonus and annual performance bonus; salary increase once a year.

• Quarterly teambuilding activities.

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