【外資系eFXプラットフォーム】カスタマーサクセスマネージャー｜年収1100万円以上

大手電子取引プラットフォームプロバイダーにて、カスタマーサクセスマネージャーを募集しています。

外国為替電子取引（e-FX）クライアントの一次窓口として、顧客満足度を高め、クロスセル機会を通じた収益成長を支援し、主要顧客や経営層との信頼関係構築を担います。

実力と成果に応じて裁量やポジションが広がる、フラットでスピード感のある組織です。

• 外国為替電子取引（e-FX）クライアントの一次窓口として、日々の対応を通じて長期的な信頼関係を構築
• クライアントニーズを的確に把握・クロスセルの機会を特定し、営業チームや関連部署と連携
• 主要アカウントおよびステークホルダー（含む経営層）との強固な関係を構築し、ビジネスの拡大に貢献
• 各案件の進捗状況を社内外の関係者と適切に共有し、円滑なプロジェクト推進を支援
• 責任感をもって案件をリードし、質の高いクライアントサービスを継続的に提供
• クライアントとの日常的なコミュニケーションを通じて、顧客満足度の向上と企業としての信頼性強化に寄与

Join a leading electronic trading platform provider as a Customer Success Manager, serving as the primary point of contact for clients in the electronic foreign exchange (FX) space. You will play a critical role in ensuring customer satisfaction, driving revenue growth through cross-selling opportunities, and developing trusted advisor relationships with key accounts and executive sponsors. This is a unique chance to contribute to the success of a fintech leader while working in a fast-paced and innovative environment.

• Serve as the primary contact and build long-term client relationships in electronic FX.
• Identify and communicate cross-selling opportunities to support revenue growth.
• Develop trusted advisor relationships with key accounts, stakeholders, and executives.
• Provide clear updates on progress and initiatives to both internal and external stakeholders.
• Take ownership of client requests, delivering exceptional day-to-day service.
• Enhance the organization's reputation by proactively driving client satisfaction.

• Proven client or account management experience within financial intermediaries, such as brokerages or technology providers.
• Strong ability to communicate, present, and influence across all organizational levels, including C-suite executives.
• Demonstrated success delivering client-focused solutions tailored to customer needs.
• Deep knowledge of electronic FX; multi-asset knowledge preferred.

• Critical thinking, problem-solving, and strong interpersonal skills.

• Japanese: Native-level proficiency.

• English: Business-level proficiency (required for global collaboration).

• Experience working in fintech, electronic trading, or multi-asset platforms.

• Ability to thrive in a fast-paced and entrepreneurial environment.

Our client is a fintech leader providing cutting-edge electronic trading technology to financial institutions worldwide. Their platforms enable efficient market access, liquidity, and execution across multiple markets. With a strong global presence, they combine innovation, speed, and scalability to drive growth and transformation in the financial services industry.

• Work with cutting-edge electronic trading technology.
• Opportunity to thrive in a fast-paced, results-driven fintech environment.
• Startup-like culture with high growth potential in the financial markets.
• Global team environment leveraging both Japanese and English.
• Exposure to new technologies with strong market impact.

必須条件

• 証券会社、テクノロジープロバイダーなどでのクライアントマネジメント、またはアカウントマネジメント経験
• スタッフからCxOまで、様々なステークホルダーと適切にコミュニケーションがとれること（交渉、プレゼン含む）
• 顧客ニーズに基づいたソリューション提供の経験
• 外国為替電子取引（e-FX）の知識

• クリティカルシンキング
• 問題解決能力
• 対人スキル

• 日本語：ネイティブレベル
• 英語：ビジネスレベル（グローバルチームとの協働に必須）

• マルチアセットの知識
• フィンテックや電子取引、マルチアセットプラットフォームでの経験

• 市場シェアを拡大中の、注目の新技術を持つ会社です！
• 最先端の電子取引テクノロジーに携われます
• スピード感あるフィンテック環境でキャリアを伸ばせます
• 実力と成果に応じて裁量やポジションが広がる、フラットでスピード感のある組織です
• リーダーやマネジメントを目指す方にも最適
• 日本語・英語も活かせるグローバルチーム
• 基本給1100万円以上（経験スキルにより応相談）+ボーナスの高報酬案件

Join a leading electronic trading platform provider as a Customer Success Manager, serving as the primary point of contact for clients in the electronic foreign exchange (FX) space. You will play a critical role in ensuring customer satisfaction, driving revenue growth through cross-selling opportunities, and developing trusted advisor relationships with key accounts and executive sponsors. This is a unique chance to contribute to the success of a fintech leader while working in a fast-paced and innovative environment.

• Serve as the primary contact and build long-term client relationships in electronic FX.
• Identify and communicate cross-selling opportunities to support revenue growth.
• Develop trusted advisor relationships with key accounts, stakeholders, and executives.
• Provide clear updates on progress and initiatives to both internal and external stakeholders.
• Take ownership of client requests, delivering exceptional day-to-day service.
• Enhance the organization's reputation by proactively driving client satisfaction.

• Proven client or account management experience within financial intermediaries, such as brokerages or technology providers.
• Strong ability to communicate, present, and influence across all organizational levels, including C-suite executives.
• Demonstrated success delivering client-focused solutions tailored to customer needs.
• Deep knowledge of electronic FX; multi-asset knowledge preferred.

• Critical thinking, problem-solving, and strong interpersonal skills.

• Japanese: Native-level proficiency.

• English: Business-level proficiency (required for global collaboration).

• Experience working in fintech, electronic trading, or multi-asset platforms.

• Ability to thrive in a fast-paced and entrepreneurial environment.

• Work with cutting-edge electronic trading technology.
• Opportunity to thrive in a fast-paced, results-driven fintech environment.
• Startup-like culture with high growth potential in the financial markets.
• Global team environment leveraging both Japanese and English.
• Exposure to new technologies with strong market impact.