CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
CareerCross uses cookies to enhance your experience on our websites. If you continue to view our sites without changing your browser settings, then it is assumed that we have your consent to collect and utilise your cookies. If you do not want to give us your consent, then please change the cookie settings on your browser. Please refer to our privacy policy for more information.
PR/159692 | Customer Service Manager / Lead
| Location | Malaysia, Kuala Lumpur |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
COMPANY OVERVIEW
A pioneer in the specialty oils and fats industry is seeking a Customer Service Manager/Team Lead to lead and elevate the customer experience. This role is central to building lasting client relationships, driving operational efficiency, and leading a high-performing team.
JOB RESPONSIBILITIES
- Customer Relationship Management: Serve as the primary contact for customers, ensuring satisfaction and fostering long-term loyalty.
- Order Fulfillment Oversight: Manage the end-to-end order cycle, ensuring timely and accurate delivery while resolving issues effectively.
- Team Leadership: Coach and develop a motivated customer service team committed to excellence.
- Process Improvement: Leverage data and KPIs to enhance service delivery and operational efficiency.
- Cross-Functional Collaboration: Work closely with production, supply chain, quality, and finance teams to align on timelines and commitments.
JOB REQUIREMENTS
- Bachelor’s degree in Business Administration or a related field.
- 7–10 years of customer service experience, including 3+ years in a leadership role (preferably in manufacturing or industrial sectors).
- Strong leadership, communication, and conflict resolution skills.
- Proven ability to drive service improvements and foster a customer-first culture.
#LI-JACMY
#StateKL
Notice: By submitting an application for this position, you acknowledge and consent to the disclosure of your personal information to the Privacy Policy and Terms and Conditions, for the purpose of recruitment and candidate evaluation.
Privacy Policy Link: https://www.jac-recruitment.my/privacy-policy
Terms and Conditions Link: https://www.jac-recruitment.my/terms-of-use
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | None |
| Minimum Japanese Level | None |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Kuala Lumpur
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Retail |
