Infrastructure Engineer

We're seeking a IT Support / Helpdesk Engineer to provide end-user support and maintain IT infrastructure in a bilingual office. The role offers opportunities to learn directly from experienced professionals and contribute to efficient IT operations.

Client Details

Our client is a leading multinational technology company known for its innovative products and professional workplace culture. With a strong presence across Japan and the Asia-Pacific region, the company fosters an environment where collaboration, learning, and precision matter.

Description

• Provide on-site IT support to employees (desktop, laptop, mobile, and peripheral devices)
• Handle IT requests and incident tickets through systems such as ServiceNow or similar tools
• Manage IT inventory, asset control, and user access settings
• Support account creation, security updates, and access management for joiners and leavers
• Assist with onboarding and IT orientation for new employees
• Contribute to documentation such as IT manuals and troubleshooting guides
• Support lead engineers in small-scale IT infrastructure or ERP-related projects (e.g., SAP maintenance)

Job Offer

• Long-term contract with potential for extension
• Opportunity to learn enterprise IT systems (SAP, Active Directory, etc.)
• Work-life balance: weekday hours, minimal overtime
• International working environment with bilingual communication

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Zhixian Li on +81364021509.

Must-have:

• Diploma or equivalent qualification in IT, Computer Science, or related field
• At least 2 years of experience in end-user support or IT helpdesk
• Strong understanding of Microsoft Office Suite and Windows environments
• Japanese: High business level / English: Intermediate communication ability
• Experience with IT ticketing systems (ServiceNow or equivalent)

Nice-to-have:

• Familiarity with ERP systems such as SAP
• Knowledge of IT asset management and security policies
• Good communication and teamwork skills in a multicultural environment