Clienteling & CRM Manager

The Clienteling & CRM Manager will oversee the development and execution of clienteling and CRM strategies within the fashion industry to enhance customer engagement and loyalty. This permanent role requires a strong understanding of CRM systems and marketing within the Japan market.

Client Details

This opportunity is with a well-established, large organization in the fashion industry, known for its commitment to quality and innovation. The company fosters a results-driven environment and offers employees the chance to work on impactful projects.

Description

• Develop and implement clienteling strategies to build long-term customer relationships.
• Oversee CRM system management, ensuring data accuracy and usability for marketing initiatives.
• Collaborate with the marketing team to create targeted campaigns aligned with business goals.
• Analyze customer behavior and campaign performance to refine strategies.
• Train and support internal teams on CRM tools and clienteling best practices.
• Ensure alignment of CRM activities with overall brand guidelines and objectives.
• Identify opportunities to enhance customer experience within the FMCG industry.
• Report regularly on key clienteling and CRM metrics to senior stakeholders.

Job Offer

• International work environment.
• Career growth avialable within larger group.
• Hybrid work available.
• Flextime available.

If you are passionate about CRM and clienteling, and ready to make a significant impact, we encourage you to apply for this exciting role.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

A successful Clienteling & CRM Manager should have:

• Proven experience in CRM management or clienteling within the FMCG industry.
• Strong knowledge of CRM tools and customer segmentation techniques.
• Ability to analyze data and translate insights into actionable strategies.
• Background in marketing or a related field, with a focus on customer engagement.
• Experience in luxury or retail.
• Native level Japanese and business level in English