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Desktop Support Team Lead
| Hiring Company | Fast growing global IT consulting firm |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | 7.5 million yen ~ 8.5 million yen |
Job Description
We are seeking a highly experienced Deskside Support Team Lead to manage and mentor an onsite support team. This role involves overseeing daily deskside operations, ensuring high-quality technical support across Windows, macOS, mobile devices, conferencing, and enterprise tools, while also driving strategic improvements in end-user computing services. The ideal candidate will bring over 7 years of deskside support experience, including 3+ years in leadership, strong technical expertise (Windows, macOS, MS Office, VLAN/DHCP/DNS, Active Directory, SCCM, JAMF), and proven success supporting executive stakeholders in Fortune 500 environments. Fluency in Japanese (JLPT N1) and advanced English proficiency are required.
General Requirements
| Minimum Experience Level | Over 6 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
Leadership & Team Management: Mentoring, workload prioritization, ticket quality audits, executive-level support, continuous improvement.
End-User Support: Windows & macOS platforms, laptops, desktops, mobile devices, printers, MS Office (Outlook, Excel, Teams, PowerPoint), VDI, remote access.
Incident & Problem Management: ServiceNow expertise, root cause analysis, trending analysis, escalation handling, process optimization.
Knowledge Management: Documentation, knowledge base creation, training, and onboarding programs.
Technical Tools & Systems: Active Directory, SCCM, JAMF, ARS (Active Roles Administration Service), device lifecycle & asset management.
Networking: Tier 2+ skills in VLANs, DHCP, DNS.
System Administration & AV: End-user system administration, AV conferencing support, live meeting streaming.
Compliance & Security: Adherence to security, confidentiality, and corporate IT policies.
Languages: Japanese (Native/JLPT N1), English (High-Intermediate, TOEIC 650+).
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7.5 million yen ~ 8.5 million yen |
| Industry | IT Consulting |
Job Category
- IT, Web and Communication Jobs > Technical Support Jobs
- IT, Web and Communication Jobs > Other (IT, Web and Communication)
- Technology (Other) > Technology (Other)
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
