PR/087214 | Technical Manager for Sanitary Ware in Düsseldorf (m / f / d)

Company and Job Overview
 

We are seeking a hands-on and customer-oriented Technical Support Manager to lead a small but impactful team within our sanitary technology division in Düsseldorf. This role is ideal for someone with a background in wholesale, planning, or sanitary installation, who enjoys solving technical problems and supporting customers and partners.
You will be responsible for managing day-to-day technical inquiries, analyzing product issues, and coordinating with internal departments to ensure high-quality service. The position reports to a department head who oversees multiple teams, so autonomy and leadership are key.

Responsibility
⦁    Lead and support one team member in Düsseldorf
⦁    Handle approx. 10 technical inquiries per day via phone and email (95% from within Germany)
⦁    Provide installation advice and troubleshooting guidance for the products
⦁    Analyze recurring product issues and manage spare parts inventory
⦁    Coordinate with internal technical departments (support, repair intake, technician team)
⦁    Visit warehouse in Duisburg monthly to inspect returned items
⦁    Maintain and update technical documentation and knowledge base
⦁    Participate in shift planning and ensure smooth daily operations
⦁    Drive company vehicle when needed (valid license required)
⦁    Attend in-house training sessions (all conducted in Düsseldorf)

Requirements
⦁    Working experience related to the Sanitary Ware, Sanitary Technology field (either at Wholesale, Planning, Installation  etc) 
⦁    Technical Background is great advantage (Vocational school and technical school included)
⦁    People Management experience at least 2 - 3 years (Any dept) 
⦁    Strong communication skills in German (native level) and English (conversational)
⦁    Proficient in MS Excel and general office tools
⦁    Reliable, organized, and able to work independently
⦁    Valid Driving license required

Benefit and others:

⦁    Salary: Up to €60.000 per year 
⦁    Flexible working hours
⦁    Full onboarding support
⦁    Working hours: 38.5 hours per week 
⦁    Holiday: 30days 
⦁    Home Office: Up to 10 days a month Possibility to work remotely
⦁    International work environment
⦁    Free snacks and fruits
⦁    JobRad lease
⦁    VL subsidy
⦁    Free Parking space or Deutschland Ticket