Customer Success Manager [B2C] - Tech

As the Customer Success Manager (B2C), you ensure customers have a seamless and positive experience with the company's products. You build strong relationships, provide support, and help increase customer satisfaction and loyalty.

Client Details

This company is a global leader in cybersecurity, protecting millions of users and businesses from evolving digital threats. It offers innovative solutions that secure data, devices, and networks with advanced technology and expert support.

Description

• Manage user relationships to ensure satisfaction and long-term retention.
• Provide proactive support and guidance to help users achieve their goals.
• Analyze customer feedback and usage data to identify opportunities for improvement.
• Collaborate with internal teams to resolve issues and enhance the customer experience.

Job Offer

• Attractive compensation package with a base salary between 6 to 10M.
• Great work-life balance to support personal well-being.
• Supportive work environment with opportunities to grow and develop professionally.

If you think you'd be a great fit, we encourage you to apply to this position!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Marc Breynart at +81 3 6627 6088.

• Minimum 3 years of sales or customer success/support experience in B2C.
• Experience working with SaaS services.
• Excellent communication and interpersonal skills.
• English and Japanese.