PR/087207 | Customer Success Specialist (CRM / SaaS) (m / f / d)

OVERVIEW
The leading software house specialised in tailor-made estate and property management solutions and platforms. Aiming to provide an all-in-one solution to clientele, with over 30,000 clients using their solutions to run businesses worldwide.

KEY REQUIREMENTS:

• At least 2 years of experience in customer success, onboarding, solution enablement, product support or technical helpdesk role

• Proven experience in troubleshooting IT, CRM, or SaaS technical issues

• Native German speaker and fluent English communication skills

JOB RESPONSIBILITIES:

• This position will focus on customer success and be responsible for training sessions and onboarding new and existing customers on the company’s platforms effectively

• Take ownership of initial training to online activation for the customers in DACH region

• Ensure new customers’ first experience is positive

• Resolve and provide advice on technical implementation issues

• Work closely with product development, sales, and global teams to develop new training methodologies, playbooks, email templates, workshop decks, etc.

• Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM

REQUIREMENTS:

• Technical educational background in Computer Science, Engineering, IT, or equivalent hands-on credential

• Ability to convey complex technical information in a simplified and easy to understand manner to a general audience

• Aptitude for learning new technologies quickly

• Eligible to work in Germany and based in North Rhine-Westphalia (NRW)

BENEFITS:

• Hybrid work with 1 day at the office in Düsseldorf

• Flexible working hours 

• 25 days of annual leave plus national and local public holidays

• Employee assistant and onboarding program