PR/118095 | Sales Engineer

Job Title                        Sales Engineer               
Reason for recruiting    Replacement
Direct Report                Sales & Marketing Manager / Vice President
                    
Responsibilities:
-    Maintain and develop Sales & Marketing systems.
-    Sales and support the customers.
-    Create customer satisfaction.
-    Others as assigned.

Main Duties and Responsibilities

1. Maintain & Develop Sales & Marketing systems
•    Maintain and develop all documents in the Sales Dept.
•    Create the Sales & Marketing process flow.
•    Achieve sales target. 
•    Marketing survey.
•    Expand market share and increase customer base to achieve sales   target.
•    Systematic sales record, customer requirement, quotations and others sales document.
    
2. Sales and support the customers
•    Be fully aware of all processes being promoted by the company and keep current with the technical issue.
•    Provided technical support to the Manager and all concern.
•    Understand in price setting, PLN, quotation to ensure achieve as sale target.
•    Provide pre-sales preparation, meet customers and make presentations to develop new clients and after sales service.
•    Provide feedback from suppliers and clients and follow up all concern to responsiveness. 
•    Management of all technical sales issues.
•    Work with Sales managers and executives to sell products and services.
•    Manage part receiving and delivery on time to customers.
•    Be a coordinator between customer vs company for all issues and when QC/Production engineer got some trouble, quit or not able to work as normal.  

3.Create Customer Satisfaction
•    Identify all technical issues of assigned account, follow up and service to assure complete customer satisfaction.
•    On-site service to customers with new information to fulfill customer satisfaction.
•    Collection and analyst issue list, negotiation with customers.
•    Conduct customers’ needs analysis to gain understanding in customer problems.
•    Work with, develop positive relationships with, communicate with, and coordinate activities with other sections such as Production and others.
•    Customer satisfaction surveys at least once a year to ensure all our customers are satisfied with our services.

4.Others assigned
•    Perform other jobs that may be assigned by the Sales & Marketing Manager or upper level.

Work Experience:    
•    Minimum 2 years’ selling’ experience or technical support role preferably in automation, heat treatment industry.
•    Able to travel throughout sales territory. 
•    Able to convey customer requirement to Sale & Marketing Manager. 
•    Working experience in Japanese firm will be an advantage
•    Must drive a car with driving license. 
•    Excellent professional presentation skill, service mind.

Preferable Requirement:        
•    Good knowledge in ISO 9001 / ISO/TS 16949 
•    Education Background in Metallurgy.
•    Ability to speak Japanese language is a plus.
•    Experience in technical sales, sales engineer is a plus.
•    Ability to travel with short notice.