NEW: Customer Service Freight Forwarding - Tokyo or Osaka!

You will be handling shipments, facilitate operations, and serving as a point of contact for clients, suppliers, partners, by maintaining a high level of customer satisfaction.

Client Details

The employer is an organization operating within the transport & distribution sector, handling both air and sea freight. They specialize in providing reliable and efficient solutions, with a focus on ensuring seamless operations for their clients.

Description

• Handling shipments and serving as a point of contact for clients, suppliers, partners
• Maintaining a high level of customer satisfaction
• Issue quotations to customers and network where necessary
• Ensure accuracy of documents produced and data integrity in transport system
• Assist with tracking shipments and updating customers on their status.
• Support the logistics team in streamlining operations and improving service quality.

Job Offer

• Competitive salary package (base + bonus)
• A chance to build expertise in the transport and distribution industry.
• Supportive company culture with structured processes.
• Permanent role with opportunities for career development.

If you are passionate about providing excellent customer service and are ready to make a difference in the Logistics department, we encourage you to apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

A successful Customer Service professional should have:

• Experience or knowledge in the transport & distribution industry, particularly in logistics.
• Strong communication and problem-solving skills.
• Freight Forwarding experience either air or sea
• A customer-oriented mindset with the ability to handle challenging situations calmly.
• Business English and business Japanese
• Organizational skills to manage multiple tasks efficiently