SPA Wellness｜MUWA NISEKO in Hokkaido

DEPARTMENT Room Division
HIERARCHY Manager
REPORTS TO Hotel Manager

● JOB SUMMARY

Step into the exceptional as our SPA/Wellness Manager, leading all aspects of spa and onsen　operations with a focus on guest satisfaction, safety, and profitability. Guided by Muwa Niseko’s
timeless value, sophisticated comfort, and exclusive experience, you will create a sanctuary where
wellness and luxury meet, inspiring both guests and team members alike.

● KEY RESPONSIBILITIES

• Lead and manage daily spa/onsen operations, including opening, closing, and overall facility
  maintenance.
• Recruit, train, and develop spa staff to deliver professional, high-quality wellness services.
• Oversee inventory management, vendor relations, and procurement of spa products and supplies.
• Develop and implement marketing and promotional strategies to increase spa revenue and guest　engagement.
• Ensure compliance with health, safety, and hygiene regulations across all spa areas.
• Handle guest feedback, resolve complaints, and maintain high levels of customer satisfaction.
• Monitor financial performance, prepare budgets, control costs, and analyze sales data to optimize
  profitability.
• Collaborate with other departments to integrate spa services into overall guest experience offerings.
• Maintain detailed operational reports and present updates to senior management.
• Foster a positive, customer-focused team environment that supports professional growth and
  operational excellence.

Expected Annual Salary

• JPY 5,400,000 – JPY 6,000,000

● SKILLS & QUALIFICATIONS

• 5 years of experience in a similar position either at SPA/Wellness Retails, customer service-related field with an understanding of front-line operations and guest service.
• Willing and able to work flexible hours, including weekends, holidays, and late nights. Works well
  individually and as part of a team, with strong leadership and consistent high performance in the
  property industry.
• Handles stressful, high-pressure situations effectively, with excellent guest service skills and
  problem-solving abilities.
• Bilingual with knowledge of PMS System

The statements in this job description are intended to represent the key duties and level of work being
performed. They are not intended to be all responsibilities or qualifications of the job.