Digital Workplace Delivery Manager

The ideal candidate will have started their career in technical support and progressed into a leadership role, bringing a strong understanding of end-user computing and collaboration technologies from a managerial standpoint. They should have experience leading cross-border and remote teams, with a focus on delivering seamless collaboration experiences across geographies.

While not expected to be hands-on with the tools, the candidate should have a solid grasp of modern workplace technologies—including remote and on-premise collaboration platforms, meeting solutions, and end-user support systems—in order to effectively guide and support their team’s operations.

Strong leadership, communication, and stakeholder management skills are essential, as this role involves close collaboration with technical teams, business units, and support functions to ensure high service quality and continuous improvement in digital workplace capabilities.

• Experience in transitioning, setting up, and managing large-scale Digital Workplace (End User Computing) operations, with strong knowledge of the latest technologies and automation.

• Skilled in developing Digital Workplace solutions—including technical designs, operational strategies, and cost estimations—collaborating closely with sales teams.

• Proven experience working with offshore teams in both solution development and operational management is essential.