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PR/159473 | Claim Executive ( Automotive parts)
| Location | Malaysia, Selangor |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
Job Description
Company Profile:
Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.
Job Summary:
Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.
Job Responsibilities:
Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.
Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.
Respond to customer issues on the same day and monitor new product quality for the first three months.
Prepare and submit monthly quality reports to sales management.
Support internal and external audits and track customer feedback.
Investigate quality issues and propose effective countermeasures.
Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).
Job Requirements
Bachelor’s Degree in Engineering, Business Administration, or a related field.
Minimum 5 years of experience in the automotive industry or a similar role.
Strong experience in handling inline claims and customer complaints.
Skilled in data analysis and reporting.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Excellent decision-making, teamwork, and problem-solving abilities.
Strong communication and negotiation skills.
#LI-JACMY
#countrymalaysia
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General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Business Level |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | No permission to work in Japan required |
Job Location
- Malaysia, Selangor
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience |
| Industry | Automobile and Parts |
Job Category
- Other > Other
