PR/095072 | Director of Priority Banking Services

Company and Job Overview
JAC’s client is a bank, looking for a Director of Priority Banking Services (Giám đốc Khách hàng ưu tiên) position.
Location: Ho Chi Minh City
    
Job Responsibilities

Customers: Customer List Administration

• Organize, guide, and implement the management of priority customer portfolios at the Priority Banking Center.

• Support PRMs in analyzing customer needs, evaluating the bank’s ability to meet those needs, and estimating the necessary resources.

• Direct and support action plans for customer development based on customer insights.

• Help PRMs fulfill both financial and non-financial customer needs to ensure service satisfaction, strengthen relationships, and sustainably grow the portfolio.

• Lead customer surveys and analyses to determine the most effective business approaches for priority clients.

• Build and maintain long-term customer relationships. 

Products and Services: Quality Management Of Consulting and Services

• Organizing activities to provide products and services to Priority customers, ensure the quality of consulting and service quality of employees at the Center.

• Check, supervise and support employees to handle problems arising in the process of providing products and services to bring the best experience to priority customers.

• Regularly check and monitor the service quality of the Center, especially the positions directly in contact with customers.

• Propose ideas and participate in process/product/service improvement, policy/strategy planning related to priority customer segment

System: Operational Compliance & Risk Management

• Ensure Center operations adhere to internal policies, procedures, and service-level agreements (SLAs).

• Control operational and credit risks to protect both customer and bank interests.

Human Resources: People & Culture Management

• Build and develop employee and successor teams with stakeholder support to secure sufficient resources.

• Actively participate in creating training materials, delivering training, sharing knowledge, and mentoring staff at the Center, as well as broader capacity-building efforts.

• Evaluate staff to maintain a high-quality workforce for business needs.

• Manage with fairness, transparency, and respect.

• Lead by example in fostering an organizational culture at the Center.

• Ensure proper implementation of culture-building activities so employees understand and apply cultural values consistently.

Effective Management: Planning, Execution, And Results

• Develop, implement, and oversee business plans and activities in line with Techcombank’s strategies.

• Receive, allocate, monitor, and evaluate employee targets at the Priority Banking Center.

• Measure and assess the effectiveness of business and service delivery.

• Maintain a consistent business rhythm aligned with bank strategy.

• Actively coordinate with stakeholders to address operational or service issues promptly.

• Manage the Center’s operating budget within approved limits.

• Perform other duties as assigned by management. 

Job Requirements

• Graduated from an accredited university with good or excellent academic performance

• Preferred majors: economics, finance, banking, foreign trade, business administration

• Priority given to international graduates from reputable overseas universities in related fields or candidates holding CFA, CPA, or ACCA certifications

• English proficiency: TOEIC certificate or equivalent as required by the bank

• At least 6 years of experience in credit, sales, direct sales, or sales promotion in the banking and finance sector

• Minimum 5 years of experience in consulting financial products and services for the priority customer segment

• Preference for candidates with similar experience at other banks

• Strong background in customer service and priority client care, with deep understanding of their behaviors and needs

• In-depth knowledge of credit operations, risk management, and premium financial product packages

• Experienced in training and coaching staff on priority banking products, services, and service quality

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