PR/095069 | Debt Consultant Team Leader / Manager

Company and Job Overview
JAC’s client a U.S. debt relief company, looking for a Debt Consultant Team Leader / Manager position.
Location: Ho Chi Minh City
    
Job Responsibilities

Team Supervision & Development

• Directly oversee and guide a team of outbound Debt Consultants handling phone-based sales.

• Conduct regular team check-ins (daily huddles), one-on-one coaching sessions, and monthly reviews to support ongoing performance improvement.

• Monitor individual and team activity through CRM dashboards, call logs, and compliance reports to ensure adherence to standards.

Recruitment, Onboarding & Training

• Deliver onboarding programs, ensuring new hires are trained and certified in the U.S. debt relief process.

• Provide continuous learning opportunities through refresher training, call shadowing, and real-time coaching.

• Partner with HR or take initiative to identify and hire qualified sales consultants.

Performance Management & Reporting

• Take ownership of team performance by tracking key metrics: contact rate, enrollment volume, cancellation rate, average deal size, and talk time.

• Coordinate with U.S.-based operations and QA teams to maintain service excellence.

• Regularly drive motivation within the team to exceed sales goals and expectations.

• Analyze data and generate weekly performance summaries, delivering actionable insights to the CEO.

Job Requirements

• A university degree is mandatory; candidates with backgrounds in Business or Finance will be prioritized.

• Exceptional command of English, with a clear and neutral or North American accent.

• At least 3 years of hands-on experience leading teams in telesales, financial services, or BPO environments.

• Demonstrated ability in team leadership, coaching sales performance, and managing sales funnels effectively.

• Competent in using CRM platforms and thriving in fast-paced, high-volume operational settings.

• Must be highly self-driven, detail-oriented, and possess strong ownership of tasks and outcomes.

• Open to working overnight shifts to match U.S. time zones.

• Prior academic or living experience in the U.S. or Canada is a significant asset.

• Familiarity with the U.S. credit system, financial culture, or debt relief industry is considered a plus.

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