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NEW: CS & Operations Delivery Manager, Data Analytics!
| Location | Kanagawa Prefecture |
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
Job Description
This is a leadership role focused on operational excellence, client relationship management, and team development in a bilingual Japanese-English environment. It includes data preparation and consolidation, and building and managing a client services operations function in Japan to support business growth.
Client Details
A global organization specializing in helping companies achieve compliance with international standards.
Description
This is a leadership role focused on operational excellence, client relationship management, and team development in a bilingual Japanese-English environment. It includes data preparation and consolidation, and building and managing a client services operations function in Japan to support business growth. Key responsibilities include
- Coordinating between various teams (sales, finance, technical)
- Ensuring high-quality client service by making sure the team meets operational, financial, and service-level goals: recruit, train, coach, develop, motivate and manage members to ensure the effective delivery of customer services and compliance with operational procedures
- Handling escalations or difficult queries from clients
Job Offer
*Competitive salary inclusive of base + bonus
*Working schedule: Monday to Friday, 9:00am to 5:30pm; Saturdays, Sundays, and national holidays are off
*Flex hours, core times between 10am and 4pm
*Remote work: 2x per week allowed
*Permanent contract
*Opportunities to collaborate with leading professionals in the industry.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
General Requirements
| Minimum Experience Level | No experience |
| Career Level | Mid Career |
| Minimum English Level | Business Level |
| Minimum Japanese Level | Native |
| Minimum Education Level | Bachelor's Degree |
| Visa Status | Permission to work in Japan required |
Required Skills
In order to success in this role, the applicant should possess the following qualifications:
- Experience with process / operations improvement and cross functional communication
- Experience with data analytics, data analysis
- Strong communication and problem-solving skills
- Good PC skills (excel, word, power point)
- Business English to report to Management abroad
- High-business Japanese
Job Location
- Kanagawa Prefecture
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 7 million yen ~ 9 million yen |
| Industry | Other |
Job Category
- Customer Service, Secretary and Administration > Call Center SV, Leader, Manager
