デスクトップエンジニアとL1インフラストラクチャサポート/ L1 Infrastructure Support

Desktop Support:

Provide basic troubleshooting and L1 support to end users via email, chat, front-line and phone.
Kit out and configure PCs and mobile devices for users.
Assist with IT asset management and inventory tracking. Assist
with VC meeting room setup and troubleshooting. Use
ServiceNow for ticket management and documentation.
Maintain accurate SOPs (Standard Operating Procedures) and support records.
L1 Infrastructure Support:

Perform basic network maintenance (eg lamp checks, cable connections).
Assist with on-site network troubleshooting and escalate to specialized teams as needed.
Coordinate with global teams in English and local vendors in Japanese.
Assist with infrastructure lifecycle management and inventory tracking.
IT Management Support:

Handle IT related administrative tasks (eg, purchase order creation and processing) and
assist with documentation and coordination for procurement and vendor collaboration.

Local response:  

Our headquarters is in Nakameguro.  
On-site support in Tatebayashi is required at least two days per week.  
Flexibility to work late shifts and weekend/after-hours support as needed.  
Occasional travel to remote locations (data centers) is required.

Responsibilities:

Desktop Support:

• Basic troubleshooting and L1 support for end users via the following mediums: email, chat, walk-in and phone call.
• Perform PC and mobile device kitting and setup for users.
• Assist with IT asset management and inventory tracking.
• Provide support for VC meeting room setups and troubleshooting.
• UseServiceNowfor ticket management and documentation.
• Maintain accurate SOPs and support records.

L1 Infrastructure Support:

• Perform basic network maintenance (eg, lamp checks, cabling).
• Support onsite network troubleshooting and escalate to dedicated teams.
• Coordinate with global teams in English and local vendors in Japanese.
• Assist with infrastructure lifecycle management and inventory tracking.

IT Administrative Support:

• Handle IT-related administrative tasks including PO creation and processing.
• Support documentation and coordination for procurement and vendor engagement.

Onsite Coverage:

• Head office located in Nakameguro.
• Minimum 2 days per week on site in Tatebayashi.
• Flexibility for occasional late shifts and weekend/outside business hours support as required.
• Occasional travel to support remote locations (data center)

Qualification Requirements:  
Minimum 3 years of experience in local IT end-user support  
Minimum 3 years of experience in IT infrastructure operations and on-site support
Experience leading small to medium-sized projects
Native-level Japanese and business-level English (reading, writing, speaking)
Willingness and ability to travel between locations to provide on-site support
Experience in vendor management and procurement
Ability to work domestic independently and proactively
Language Requirements: Business Japanese, JLPT N2 level and business-level English

Qualifications:

• Minimum 3 years of experience in onsite IT end-user support
• Minimum 3 years of experience in IT infrastructure operations and field support
• Experience leading small to mid-sized projects
• Native-level Japanese and business-level English (reading, writing, and speaking)
• Willingness and ability to travel between domestic sites for onsite support
• Experience in vendor management and procurement operations
• Ability to work independently and proactively

Language Requirements: Business japanese JLPT N2-level and Business-level English